Draft, pending counsel review. This is the policy VoiceRobot operates under while its counsel completes a review; the reviewed text will replace it here with a new effective date.
Subprocessors
The parties that process a caller's or a firm's data on VoiceRobot's behalf, by role. A vendor with no account for this product is not listed.
Effective
| Vendor | Role | What reaches them | Region |
|---|---|---|---|
| Twilio | Telephone and SMS carrier; call recording and transcription | Phone numbers, text message bodies, call audio and recordings, transcripts | United States |
| SendGrid | Platform email transport (a Twilio service) | Email addresses and the messages sent to them. To an office's own staff: an alert, an invitation (one to an office's owner also names the office and its sign-in code), and a calendar reminder with the event's title, time and place as the office wrote them; and a Call Notes link, which says who called and when and links to the write-up in the console, never what was said. Sent by the office itself: an invoice, to its client or to another address the office enters, which names the client and the matter and lists the billed work with its rates, the payments received, trust payments included, and the office's memo; and a portal invitation or portal notice to its client. No call recording or transcript is sent by email. | United States |
| LiveKit Cloud | Call media and agent dispatch; on the gateway path, routing to the speech and language vendors below | Call audio, room identifiers, and on the gateway path the transcript and the composed prompt | United States |
| Deepgram* | Speech recognition | Caller audio, transcribed text | United States |
| OpenAI* | Language model | Transcribed text, the composed prompt, tool results | United States |
| Cartesia* | Speech synthesis | The text the assistant is about to say | United States |
| DigitalOcean | Hosting | Everything at rest: the database, the cache, and backups | United States |
| Let's Encrypt | TLS certificates | A hostname | Not applicable |
* Which speech and language providers handle a given office's calls depends on whether the office brings its own vendor keys or uses our gateway path. The office's console shows which applies.